Training AI for Human Needs

Applications running on artificial intelligence can make unexpected shifts in performance, which can lead to inaccurate results for users and create headaches for their creators.  

Mike McCourt (AMAT 鈥07) helped to found the AI enterprise testing platform company and serves as its chief technical officer. In his role, he applies his mathematical knowledge and skills to optimize these apps and help clients ensure their products are performing in the ways that they want.    

鈥淟et鈥檚 say you鈥檝e built a GenAI platform, you鈥檙e happy with it, and you鈥檙e ready to launch. But how do you know that it is going to do what you want it to do?鈥 McCourt asks, referring to generative AI platforms that provide developers with powerful optimization tools. 鈥淵ou鈥檝e got to be thinking about how to know the system is working the way that you want it to.鈥

Using mathematical tools and examining key statistical data, Distributional can test whether a client鈥檚 application is going to produce outputs that users will find helpful. Distributional鈥檚 other mathematical tools also monitor how the applications perform once they鈥檝e been launched to ensure that they continue to meet users鈥 needs.

The rise of generative AI has made it easy for people with little computing knowledge to use it and rely on it to get questions answered. McCourt says that the ability for the technology to recognize natural language opens it to many more users.

鈥淟arge language models using natural language are powered by a lot of math,鈥 McCourt says.  

And that simple fact has earned him a lot of professional acquaintances.    

Having advanced skills and knowledge in mathematical concepts, McCourt has been able to collaborate with specialists in fields such as materials science, health care, team management, and electrical engineering throughout his career.

鈥淚 didn鈥檛 have a background in these fields, but I would read journals and learn about these fields,鈥 he says. 鈥淚 was very lucky to meet and work with ambitious people who may have no background in math, and together we could move the field forward.鈥

Now, he is applying his skills in AI as increases in demand, and increases in performance expectations, force these AI systems to produce more reliable and more accurate results.  

But keeping up with the rapid gains in performance and expectations is a challenge, McCourt says.

鈥淛ust a decade ago, we couldn鈥檛 feed a computer an image and ask it for a caption,鈥 he says. 鈥淣ow we can give it a caption and get an image.鈥

The trajectory of the technology shows promises in solving big problems, such as developing new, more resilient antibiotics. But McCourt says he is also excited about the technology鈥檚 ability to solve small problems that can make everyday life a little easier.

鈥淚magine an Alexa-type device that can tell when you鈥檙e upset and starts playing calming music or can tell that you have a headache and automatically dims the lights,鈥 he says. 鈥淓veryday life can be exciting, too.鈥 鈥Casey Moffitt 

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